Frequently Asked Questions

Hotel information

What are the opening hours of the reception?
The reception is open 24 hours.

What are the check-in and check-out times?
Check-in time is from 3:00 pm and check-out time is at 12:00 pm.

Where is the hotel located?
The hotel is located above the Montreal World Trade Center between downtown and Old Montreal. Connected to the underground city, the Palais des congrès de Montréal and close to two metro stations, the hotel’s location will allow you to discover many points of interest in the city. It is the ideal place for a business trip, a cultural getaway or a family vacation.

Transportation

How far is the InterContinental Montreal from the airport? How do I get to the hotel?
It takes approximately 30 minutes by car from Montreal’s Pierre Elliott Trudeau Airport to the hotel.

We offer a car service from the airport to the hotel for an additional fee. If you would like to book this service, please contact our concierges

Cabs are also available at the airport. Alternatively, you can take a shuttle, the 747, from the airport to downtown Montreal for a lower rate.

Do you have parking at the hotel?
We have valet parking at the hotel, available at an additional cost, with in and out privileges. You can also choose the self-service option, without privileges, offered at a lower price.

Where can I rent a car?
Our concierge service can reserve a car for you based on your preferences. To do so, please contact us at MontrealConcierge@ihg.com.

Services

Do you have wireless broadband internet?
With your hotel reservation, high speed internet is included in your room rate.

Do you have a business center?
We have a business center located at the front desk that is free for hotel guests. There are computers and printers available.

Do you have a conference center?
Our Nordheimer Conference Center provides access to banquet rooms and meeting rooms to meet all your needs. From weddings to Christmas celebrations to conferences, we offer a variety of packages for all occasions.

You can find all the information about our conference center and our offerings under the “Meetings & Banquets” page.

Do you have a club lounge?
When you book a Club InterContinental room, you will have access to the Club InterContinental lounge. You’ll enjoy breakfast and soft drinks, a selection of spirits and hors d’oeuvres between 5:00 and 7:00 p.m. Club InterContinental rooms are an ideal choice for guests who want to experience the luxury of the upper floors.

Do you have a health club?
Your reservation includes access to the 24-hour fitness room with state-of-the-art equipment and a personal trainer. Our health center has a 50-foot saltwater pool, a dry sauna in the locker room and a steam room on the men’s side only. In addition, you can enjoy the terrace and its catering service. To maximize your relaxation, we offer massage sessions by certified professionals, by reservation only.

Can I exchange currency at the hotel?
You can exchange currency at the exchange office located inside the World Trade Center, located in the same building as the hotel. You can always find other exchange offices at the airport, train stations, banks and ATMs. However, we advise you to check their exchange rates in the local newspapers or on the Internet.

Can I receive a package at the hotel before or during my stay?
It is perfectly possible to have packages delivered to your name at the hotel. To avoid errors, please make sure that the contact information on the package matches your reservation exactly.

Are pets allowed at the InterContinental Montreal?
Only cats and dogs under 50 pounds are allowed in hotel rooms. A $25 per room, per night fee will be added to the bill, unless it is a guide dog. We will be happy to place bowls in your room prior to your arrival. You will also receive a gift bag for your pet, including dog treats, a toy, biodegradable bags, a map of the best dog parks in the area and an InterContinental Montreal scarf.

Do you have pet-free rooms for people with allergies?
We clean the rooms carefully and meticulously to avoid any allergic reactions due to the presence of a pet.

Reservation and cancellation

How can I change my reservation?
If you have booked directly with us and wish to change your reservation, you can email us at reservations-yulhb@ihg.com or call us directly at +1 (514) 987-9900.

If you have booked through a third party, you will need to contact them directly.

What is your cancellation and deposit policy?
Cancellation and deposit policies depend on the offer you choose at the time of booking. You will find these policies clearly stated and explained online at the time of the transaction. At any time, you can call our reservation department for more information.

Where can I see the hotel rates?
In order to always offer you the best deal, our rates change daily. To access them, go to our website, fill in the reservation form with the dates of your next stay. You will then find our different offers and packages depending on the type of room you choose.

At any time, you can call our reservation department for more information.

Do you offer children’s rates?
The InterContinental Montreal is the perfect place for family vacations. Children under 18 years of age stay free when sharing a room with their parents. Children under 12 will also receive a gift bag upon check-in. Even our chef at Osco! has thought of your little ones by designing an original menu for children.

How many rooms can be booked at a time?
Online, you can book a maximum of nine (9) rooms. If you wish to reserve ten (10) rooms or more, please contact our reservations team to access the appropriate rate for your group. By phone +1 (514) 987-9900 or by email

What services are included in my room rate?
To learn about the different features of our rooms and suites, visit the “Hotels & Services” page of our website. To find out what services are included in your reservation, please refer to your confirmation.

Are online transactions secure?
To keep your personal information safe, we use some of the best secure server software (SSL) available for commercial transactions. It encrypts all of your personal information, including your credit card number, name and address, so that none of it can be read anywhere else on the Web.

Why do we need to use a credit card for online reservations?
By submitting your credit card number when booking online, you are guaranteeing your reservation.

What online payment methods do you offer?
We accept credit cards from all major companies, such as Visa, Mastercard and American Express.

Is my credit card charged at the time of booking?
Your credit card will not be charged at the time of booking, unless the offer you have selected requires prepayment. If this is the case, the hotel will take payment for your entire stay prior to your arrival.

Is my credit card charged at check-in?
We place a hold on your debit or credit card at the time of check-in. The amount of the hold varies depending on your room rate. It usually includes the total price of the stay with taxes and a deposit for additional charges. This amount is then released within five (5) days of departure once final payment is received. Depending on your financial institution, it may take up to 14 days for funds to be available in your account.

If you do not wish to proceed in this manner, you may submit a cash deposit. The receptionist will tell you the exact amount to give at check-in.

Is it possible to make a reservation on behalf of someone else?
If you are booking on behalf of another person and would like to authorize them to use your credit card during their stay, please fill out the authorization form available in the reservation confirmation.

How long do I have to cancel my reservation without penalty?
You must cancel your reservation at least 24 hours in advance to avoid any penalties. All reservations with a deposit are non-refundable. Please refer to the booking conditions for full details.

Where can I find the booking conditions?
You will find the terms and conditions applicable to your reservation at the time you complete your transaction and on your confirmation. Be sure to read the policies carefully to avoid any problems. At any time, you can call our reservation department for more information.

Rooms and suites

Are there refrigerators or microwaves in the hotel rooms?

All rooms include a mini-fridge. An additional refrigerator or microwave can be requested at an additional cost. Mini Bar ( stocked on demand)

Do you provide folding beds or cribs for babies?
We have folding beds and cribs. Folding beds are available for an additional fee.

Do you have connecting rooms?
We have connecting rooms. Please contact our reservations agent for the room that best suits your needs.

Do you offer rooms for disabled guests?
We have rooms adapted for people with limited mobility. Please contact our reservation agent for the room that best suits your needs.

What type of beds do you have?
The InterContinental Montreal has rooms with one king size bed and several rooms with two queen size beds.

Restaurant and bar

Do you offer room service?
We offer 24-hour room service. You will find the menu in your hotel room.

Does the InterContinental Montreal have a restaurant?
Our Osco! restaurant is located on the same floor as the reception. Warmth, elegance and flavor are always on the menu. And good food means good wine! The Osco! cellar has some 600 bottles, including a large selection of private imports and wines from organic and biodynamic vineyards. The restaurant is open from 6:30 a.m. to 10 p.m. daily. You can find our menus on our website in the “Restaurant” section.

Where can I reserve a table at the restaurant?
You can reserve a table at Osco! by visiting the Osco! page or by calling (514) 847-8729.

Do you have a bar at the InterContinental Montreal?
The InterContinental Montreal has an absinthe bar, Sarah B. This voluptuous absinthe bar is named after the divine Sarah Bernhardt (1844-1923), queen of French tragedy. Whether for leisure or business, the Sarah B. is the place to be for all your meetings. You can discover Sarah’s cocktails, as well as a variety of tasty Provencal bites. For a more intimate evening, you can reserve the enchanting alcove of the “Green Fairy”.

Can I enjoy the dining facilities even if I am not a guest of the hotel?
Yes, it is possible to use our restaurant and bar even if you are not staying at the hotel.

Loyalty programs

Do you have a loyalty program for your hotel?
IHG Rewards is the loyalty program for the IHG hotel group. At all of our hotels around the world, you earn points that can be redeemed for rewards when you stay with us, or when you store and dine with our partners. When the time is right, receive your rewards by choosing from a wide range of options such as gift certificates, overnight stays and digital rewards.

After check-out

Where can I get a copy of my invoice after check-out?

If you would like a copy of your invoice emailed to you after you check out, you can request it at the front desk when you check in. If you have already checked out, please email us at montreal@ihg.com with your request and reservation details.

What should I do if I forgot something in my room?
If you have forgotten an item in your room, please contact us at montreal@ihg.com or by phone at +1 (514) 987-9900.

About the destination

Which airport is closest to the hotel?
The closest airport to the InterContinental Montreal hotel is Montreal’s Pierre Elliott Trudeau International Airport. It is approximately 30 minutes away by car.

Where are the best boutiques and stores in Montreal?
In the world of fashion, Montreal has become a major destination for designer stores, unique boutiques and specialty retailers. Ask our concierge for a map and he will guide you to your exclusive purchases.

When is the best time to travel to Montreal?
With its four seasons, Montreal has a lot to offer at every time of year.

If you travel to Montreal in the spring, be sure to indulge in a true Quebec tradition: a massive meal in a sugar shack.

From June to September, the summer season, enjoy the sun, the terraces and the dynamic atmosphere of festivals.

In autumn, from September to November, you can admire the richness of the multicolored trees.

If you prefer winter, choose the period from November to February to enjoy the snow, dog sledding, ice skating and many other outdoor winter activities.

At all times, our concierge will be happy to answer your questions and concerns, and can even offer recommendations.

 

CUSTOMERS AND CONCIERGE

Telephone: +1 (514) 987-9900

Fax: +1 (514) 847-8550

InterContinental Montreal

360 Saint-Antoine Street West

Montreal, QC, H2Y 3X4 CANADA